avaxgfx Posted May 8 Report Share Posted May 8 [img]/storage-10/0524/K0wdDKhV9iqnFZcycBn1GVytZWzWOPyu.jpg[/img] Published 5/2024 MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz Language: English | Size: 207.72 MB | Duration: 0h 30m Introducing the major concepts behind customer success - focusing on B2B SaaS environments [b]What you'll learn[/b] What is Customer Success The Customer Journey The importance of Customer Success Important Customer Success KPI's and Metrics Customer Onboarding and Adoption Customer Retention and Expansion Building a Customer-Centric Culture [b]Requirements[/b] No Customer Success Experience Needed - You will learn everything you need to know Be curious Put the customer customer first [b]Description[/b] "Introduction to Customer Success in modern B2B SaaS Business" is an immersive online course crafted to empower professionals with the expertise required to thrive in the ever-evolving landscape of B2B customer success within the SaaS industry.Kicking off with a comprehensive exploration of customer success, learners embark on a journey through its evolution and pivotal role in B2B SaaS enterprises, unraveling key metrics and KPIs crucial for performance evaluation. The course navigates through the intricate terrain of the customer journey, spotlighting the importance of pinpointing pain points and nurturing proactive engagement.Participants are guided through the art of devising a robust customer success strategy, from customer segmentation and SMART goal setting to the meticulous crafting of tailored success plans. Vital topics such as onboarding, adoption, retention, and expansion strategies are dissected, underscoring the paramount significance of fostering enduring customer relationships.Furthermore, the course delves into the imperative of cultivating a customer-centric culture, shedding light on prevalent challenges and furnishing actionable insights to instill and perpetuate a culture deeply entrenched in customer satisfaction and success. Through engaging modules, real-world case studies, and interactive discussions, learners emerge equipped with the prowess to spearhead customer success initiatives and propel their organizations towards unparalleled growth and prosperity in the competitive B2B SaaS arena. [b]Overview[/b] Section 1: Introduction Lecture 1 Introduction Lecture 2 Summary Section 2: The Customer Journey in B2B SaaS Lecture 3 Customer Journey Lecture 4 Summary Section 3: Developing a customer success plan Lecture 5 Developing a customer success plan Section 4: Customer Onboarding and Adoption Lecture 6 Customer Onboarding and Adoption Lecture 7 Summary Section 5: Customer Retention Lecture 8 Customer Retention Lecture 9 Summary Section 6: Building a customer centric culture Lecture 10 Building a customer centric culture Everyone eager to improve customer success,Customer success managers of B2B SaaS Business,Start-up founders Screenshots [code] https://filestore.me/cjy8itvdq4h6/Introduction_to_Customer_Success_in_modern_B2B_SaaS_Business.rar [/code] [code] https://rapidgator.net/file/f47d61a26287d4ca4c39b7eb1b13a9fc/Introduction_to_Customer_Success_in_modern_B2B_SaaS_Business.rar.html [/code] Link to comment Share on other sites More sharing options...
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