oaxino Posted March 23, 2023 Report Share Posted March 23, 2023 Business English Course For Customer Service ProfessionalsPublished 3/2023MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHzLanguage: English | Size: 1.00 GB | Duration: 2h 40mLearn the essentials of customer service and upgrade your business English fluency with this comprehensive course!What you'll learnThe principles of customer serviceMaster Business English and improve your customer serviceDifferent phrases and expressions for different CS situationsWhat is jargon and how to utilize it to your advantageImportant idioms and phrases in CSThe correct use of connotation and intonationHow to use the different tones in English for diverse CS situationsHow to deal with different clients and resolve conflictsThe best practices and tricks in CSRequirementsBasic knowledge of EnglishBasic understanding of customer serviceA desire to learn!DescriptionLearn all there is to know about Customer Service with Business English!Deal with clients like a pro!Have you found yourself in difficult situations when doing customer service? Maybe you are experiencing significant trouble in talking with native English speakers on the phone or knowing what words to say in order to not spark an argument. Whether you are just starting to work in customer service or are already in the field, this course is all about teaching you the finer parts of being a customer service representative using Business English.In this course, you are going to get an overview of the most difficult parts of doing customer service utilizing Business English. You are going to learn the importance of jargon and how to put it in action, as well as what is the difference between denotation and connotation and how to leverage that in order to speak more powerfully. You will learn the importance of intonation and how to sound more like a native speaker, as well as how to handle conflict from a Western point of view. Lastly, you will get exclusive tips and tricks from experts in the field.Our instructors have years of experience not only in customer service, but also in teaching English, and the expertly-crafted syllabus is designed to be easy to follow and thorough. We've even included plenty of real-life examples and quizzes for you to study and practice. That's why this is the only Customer Service with Business English course you'll ever need to become an expert in the field!Start learning today!After taking this course, you will be able to:Use Business English correctly in your customer service practiceUse the right communication tools in English for different situationsResolve and manage communication conflicts effectivelyOverviewSection 1: IntroductionLecture 1 Introduction to the CourseLecture 2 Course OverviewLecture 3 What is Customer ServiceLecture 4 Why is Customer Service Important?Lecture 5 The Best and Worst PartSection 2: The Customer Service LanguageLecture 6 JargonLecture 7 Idioms and PhrasesLecture 8 ConnotationLecture 9 IntonationLecture 10 The English TonesSection 3: Conflict ManagementLecture 11 Conflict Resolution Pt. 1Lecture 12 Conflict Resolution Pt. 2Section 4: ConclusionLecture 13 Best Practices in the FieldLecture 14 Last WordsCustomer Service professionals wanting to boost their career,Beginners in the field of customer service,Non-native speakers who want to improve their business English skills and communicate with customers betterDownload linkrapidgator.net:https://rapidgator.net/file/ab871553c1fe7c8451760091630e2164/oiwgy.Business.English.Course.For.Customer.Service.Professionals.part1.rar.htmlhttps://rapidgator.net/file/d967535294883f3f99c4fbc3af31e53a/oiwgy.Business.English.Course.For.Customer.Service.Professionals.part2.rar.htmluploadgig.com:https://uploadgig.com/file/download/b4e5F9762126273a/oiwgy.Business.English.Course.For.Customer.Service.Professionals.part1.rarhttps://uploadgig.com/file/download/8a453fef170451af/oiwgy.Business.English.Course.For.Customer.Service.Professionals.part2.rarnitroflare.com:https://nitroflare.com/view/3F3D5CEA37EA854/oiwgy.Business.English.Course.For.Customer.Service.Professionals.part1.rarhttps://nitroflare.com/view/B33DA7185A52D62/oiwgy.Business.English.Course.For.Customer.Service.Professionals.part2.rar1dl.net:https://1dl.net/i9510af5ax6h/oiwgy.Business.English.Course.For.Customer.Service.Professionals.part1.rarhttps://1dl.net/me938glhyo54/oiwgy.Business.English.Course.For.Customer.Service.Professionals.part2.rar Link to comment Share on other sites More sharing options...
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