Business Communication Skills Handling Clients & Customers 2

[kingers]

745.03 MB | 2min 44s | mp4 | 1280X720 | 16:9
Genre:eLearning |Language:English

Files Included :
1 Introduction.mp4 (3.13 MB)
2 Why Customer Service Matters.mp4 (6.3 MB)
3 Understanding the Value of Customer Feedback.mp4 (11.37 MB)
4 Customer Service and Brand Reputation.mp4 (2.99 MB)
6 How Customer Service Affects Customer Retention.mp4 (3.6 MB)
7 Short-Term Impact of Customer Service.mp4 (13.3 MB)
8 Long-Term Impact of Customer Service.mp4 (8.54 MB)
9 Understanding Customer Lifetime Value.mp4 (3.89 MB)
10 The Cost of Providing Poor Service.mp4 (3.8 MB)
2 The Importance of Exceeding Customer Expectations.mp4 (4.2 MB)
3 Differentiating Yourself From Competitors.mp4 (3.64 MB)
4 Transforming Customers Into Loyal Fans.mp4 (8.03 MB)
5 Increasing Your Professional Value.mp4 (2.55 MB)
6 Developing a Positive Career Outlook.mp4 (3.73 MB)
7 What Makes Outstanding Customer Service.mp4 (3.8 MB)
8 Why Speed and Promptness Matter.mp4 (2.93 MB)
9 Personalizing for a Better Customer Experience.mp4 (4.51 MB)
10 Surprise and Quality in Customer Service.mp4 (2.61 MB)
13 Companies That Go Above and Beyond.mp4 (21.25 MB)
14 Empathy, Clarity, and Attentiveness in Customer Service.mp4 (12.29 MB)
15 Time Management, Adaptability, and Self-Control.mp4 (5.5 MB)
16 Persuasiveness and Product Knowledge.mp4 (13.92 MB)
2 Understanding Customer Lifetime Value.mp4 (6.66 MB)
3 Higher Value Purchases.mp4 (3.7 MB)
4 Lower Customer Acquisition Costs.mp4 (18.42 MB)
5 Memorable Stories Are Told the Most.mp4 (7.09 MB)
6 The Power of Word-of-Mouth Marketing.mp4 (5.21 MB)
8 Social Media and Online Reviews.mp4 (6.17 MB)
10 How Technology Impacts Our Communication.mp4 (4.97 MB)
11 Ease of Access.mp4 (3.8 MB)
12 Fast Response Time.mp4 (2.42 MB)
13 Reach and Penetration.mp4 (7.1 MB)
14 Stories That Went Viral.mp4 (2.71 MB)
15 A Story of Compassion.mp4 (16.41 MB)
16 A Song Goes Viral.mp4 (17.55 MB)
17 A Toy Giraffe Becomes Famous.mp4 (19.64 MB)
18 Company Policies vs Common Sense.mp4 (16.05 MB)
2 What Qualities Customers Expect.mp4 (7.18 MB)
3 Creating an Omni-Channel Experience.mp4 (3.91 MB)
4 Why Speed Matters.mp4 (5.99 MB)
5 Personalizing Your Interactions.mp4 (2.68 MB)
8 First Impressions Count.mp4 (14.22 MB)
9 Understanding Customer Needs.mp4 (5.7 MB)
10 Controlling Non-Verbal Cues.mp4 (6.57 MB)
11 Building Customer Trust.mp4 (5.06 MB)
12 Creating a Professional Image.mp4 (11.9 MB)
13 Using the Power of Your Voice.mp4 (10.64 MB)
14 Becoming Aware of Your Facial Expressions.mp4 (4.13 MB)
15 Using Your Body Language to Build Rapport.mp4 (7.18 MB)
2 What is Intentional Small Talk.mp4 (8.9 MB)
3 Mastering the Art of Small Talk.mp4 (14.07 MB)
4 Personalizing Your Approach.mp4 (15.39 MB)
5 Understanding Emotions Behind Words.mp4 (3.83 MB)
6 Using Upbeat Language in Your Interactions.mp4 (2.65 MB)
9 Validating Customer Emotions.mp4 (5.09 MB)
10 Showing Gratitude to Build Relationships.mp4 (4.56 MB)
11 Professional Way to Give Suggestions.mp4 (3.13 MB)
12 Becoming Aware of Distractions in Conversations.mp4 (3.6 MB)
13 Mirroring and Non-Verbal Behavior.mp4 (3.12 MB)
14 Applying Mirroring Technique.mp4 (13.19 MB)
15 Matching Customer's Body Language.mp4 (6.44 MB)
16 Allowing Conversation to Flow.mp4 (2.32 MB)
18 Avoiding Multitasking.mp4 (3.28 MB)
19 Spotting Distracting Habits.mp4 (2.68 MB)
20 Omitting Filler Words.mp4 (2.53 MB)
21 Providing Clear and Concise Explanations.mp4 (2.32 MB)
2 Key Elements of Active Listening.mp4 (4.3 MB)
3 Practicing Active Listening Skills.mp4 (3.39 MB)
4 Avoiding Judgements in Communication.mp4 (2.67 MB)
5 Using Mirroring Technique.mp4 (4.16 MB)
6 Asking Probing Questions.mp4 (4 MB)
7 Coming up with Effective Questions to Ask.mp4 (5.08 MB)
8 Open-Ended vs Closed-Ended Questions.mp4 (6.79 MB)
9 Asking Leading Questions.mp4 (5.32 MB)
11 Clarifying Information.mp4 (3.92 MB)
12 Paraphrasing Information.mp4 (4.55 MB)
14 Overcoming Barriers in Communication.mp4 (3.31 MB)
15 Avoiding Internal and External Distractions.mp4 (6.08 MB)
16 Becoming Aware of Pre-Existing Beliefs.mp4 (2.28 MB)
17 Understanding Cultural Differences in Communication.mp4 (3.75 MB)
2 Setting Realistic Expectations.mp4 (10.76 MB)
3 Providing Accurate Time Estimates.mp4 (2.79 MB)
4 Ensuring Customer Satisfaction.mp4 (3.47 MB)
5 Why Customers Get Confused.mp4 (5.28 MB)
6 Ensuring Customer Understanding.mp4 (2.54 MB)
7 Reviewing Customer History.mp4 (2.64 MB)
8 Using Simple Language and Visuals.mp4 (5.3 MB)
10 Personalizing Your Interactions.mp4 (2.62 MB)
11 Managing Unreasonable Expectations.mp4 (5.48 MB)
12 Offering Alternative Solutions.mp4 (4.58 MB)
13 Turning Customer Complaints Into Opportunities.mp4 (7.04 MB)
15 Taking Action on Feedback.mp4 (16.01 MB)
1 Introduction.mp4 (13.63 MB)
2 The Art of Decision Making in Customer Care.mp4 (37.76 MB)
3 Identifying Quick Ways to Improve Your Productivity.mp4 (8.1 MB)
4 Intentional Scheduling for Customer Service Success.mp4 (7.25 MB)
5 The Efficiency Formula for Managing Daily Tasks.mp4 (6.42 MB)
6 How to Set Goals That Get Results.mp4 (11.2 MB)]
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