kingers Posted May 25 Report Share Posted May 25 Interact With Customers Published 10/2024 MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz Language: English | Size: 1.49 GB | Duration: 1h 23mMaster the Skills to Create Unforgettable Customer Experiences and Build Lasting Loyalty What you'll learn How to consistently deliver excellent customer service that drives business success The five common reasons customer service fails and how to prevent these mistakes in your own interactions Proven techniques for making a powerful and lasting first impression with customers The essential components of a professional appearance and how to present yourself confidently in customer-facing roles Effective strategies for greeting customers in a way that sets the tone for a positive experience How to handle customer complaints constructively, turning challenges into opportunities for loyalty Key attitudes and actions that make customers feel valued and appreciated, ensuring they return How to manage difficult face-to-face customer interactions with professionalism and poise Techniques for handling customer complaints over the phone, ensuring clear and empathetic communication How to build and maintain strong customer relationships, converting satisfied customers into loyal advocates The importance of housekeeping standards in maintaining a professional, safe, and productive environment for customers Requirements No prior knowledge is required. Description Customer service training is a vital part of any business and can ultimately be what either makes the business a success or marks it as a failure. Frustrated or unhappy consumers can have a negative impact on your business operations.Regardless of the nature of your company's business, it is important to adopt the right strategies to better the quality of customer service. FUEL's Interact with Customers 12 training modules provide the skills to ensure customer satisfaction with a product or service before, during and after the customer's requirements are met.The topics covered in this course encompass the below modules, and will give you a solid introduction to some of the most often overlooked, and misunderstood sections of customer service training.MODULE 1: Good Customer ServiceMODULE 2: Customer Service PoliciesMODULE 3: Customer LoyaltyMODULE 4: First ImpressionMODULE 5: Personal AppearanceMODULE 6: Greeting CustomersMODULE 7: Housekeeping StandardsMODULE 8: Customer ComplaintsMODULE 9: Dealing with Customers: Attitudes and ActionsMODULE 10: Dealing with Customers: Face-to-FaceMODULE 11: Dealing with Customers: On the PhoneMODULE 12: Customer RelationsQuizzes after each module recap the central concepts explained in each of the lectures and assists in retaining the central message Overview Section 1: Good Customer Service Lecture 1 Good Customer Service Section 2: Customer Service Policies Lecture 2 Customer Service Policies Section 3: Customer Loyalty Lecture 3 Customer Loyalty Section 4: First Impression Lecture 4 First Impression Section 5: Personal Appearance Lecture 5 Personal Appearance Section 6: Greeting Customers Lecture 6 Greeting Customers Section 7: Housekeeping Standards Lecture 7 Housekeeping Standards Section 8: Customer Complaints Lecture 8 Customer Complaints Section 9: Dealing with Customers: Attitudes and Actions Lecture 9 Dealing with Customers: Attitudes and Actions Section 10: Dealing with Customers: Face-to-Face Lecture 10 Dealing with Customers: Face-to-Face Section 11: Dealing with Customers: On the Phone Lecture 11 Dealing with Customers: On the Phone Section 12: Customer Relationships Lecture 12 Customer Relations Retail Staff,Hospitality Industry Workers,Service Industry Professionals,Healthcare Providers,Financial Services Personnel,Automotive Industry Staff,Small Business OwnersDDownloadhttps://ddownload.com/nqxowlfiwitx/yxusj.Coursera.-.From.Likes.to.Leads.Interact.with.Customers.Online.rarRapidGatorhttps://rapidgator.net/file/1a7a229b9d63e262fbf2e706c0d0390c/yxusj.Coursera.-.From.Likes.to.Leads.Interact.with.Customers.Online.rarNitroFlarehttps://nitroflare.com/view/3F364930A2515C5/yxusj.Coursera.-.From.Likes.to.Leads.Interact.with.Customers.Online.rar Link to comment Share on other sites More sharing options...
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