kingers Posted May 13 Report Share Posted May 13 IT Technician L1-L2 From Scratch / CompTIA A+ Published 4/2025 Duration: 11h 55m | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 5.57 GB Genre: eLearning | Language: EnglishIT Technician L1-L2 What you'll learn - Installing and configuring new hardware and software - Inspecting computer hardware to ensure functionality and repairing or replacing items as needed - Monitoring the performance of networking equipment and servers to ensure efficiency and prevent downtimes - Equip students with foundational knowledge and practical skills in computer hardware, software, troubleshootin Requirements - All level Description Tier 1 support (L1) What is a level 1 help desk? Level 1 help desk, or tier 1 support, is the first level in which customers or users can make direct contact with a live person to solve their problems. The goal of effective L1 support is to quickly resolve a user issue, both for a better user experience and to keep costs down. If a tier 1 support representative is unable to resolve the issue, they need to be able to smoothly escalate it to a higher tier. What does level 1 support mean? L1 provides support for basic customer issues that need IT involvement, such as solving usage problems and fulfilling service desk requests. If no solution is available, tier 1 personnel escalate incidents to a higher tier. Tier 2 support (L2) What is a level 2 help desk? Tier 2, also called level 2 support, engages L2 staff with a higher level of expertise and deeper knowledge of apps, systems, and issues. Tier 2 support involves in-depth troubleshooting and time-intensive problem-solving or more complex issues that are less common. What does level 2 support mean? Experienced and knowledgeable technicians assess issues and provide solutions for problems that cannot be handled by tier 1. If no solution is available, tier 2 support escalates the incident to tier 3. Who this course is for: - Individuals seeking to enter or advance their careers in technical support roles within the IT industry. - Individuals in employment - Unemployed youth - Those with ITIL Foundation knowledge More InfoDDownloadhttps://ddownload.com/rjsdeyurivbu/yxusj.IT.Technician.L1-L2.From.Scratch..CompTIA.A%2B.part1.rarhttps://ddownload.com/j37zay3tci9h/yxusj.IT.Technician.L1-L2.From.Scratch..CompTIA.A%2B.part2.rarhttps://ddownload.com/1ywmfgh257p0/yxusj.IT.Technician.L1-L2.From.Scratch..CompTIA.A%2B.part3.rarhttps://ddownload.com/3rd8i21vo28y/yxusj.IT.Technician.L1-L2.From.Scratch..CompTIA.A%2B.part4.rarhttps://ddownload.com/lgk11x6i5ivb/yxusj.IT.Technician.L1-L2.From.Scratch..CompTIA.A%2B.part5.rarhttps://ddownload.com/bauaiklzaax7/yxusj.IT.Technician.L1-L2.From.Scratch..CompTIA.A%2B.part6.rarAusFilehttps://ausfile.com/uyjfy062d6ml/yxusj.IT.Technician.L1-L2.From.Scratch..CompTIA.A%2B.part1.rarhttps://ausfile.com/07dnpgdxxpp4/yxusj.IT.Technician.L1-L2.From.Scratch..CompTIA.A%2B.part2.rarhttps://ausfile.com/j5c0vm8gog5e/yxusj.IT.Technician.L1-L2.From.Scratch..CompTIA.A%2B.part3.rarhttps://ausfile.com/7g9ajpaktai3/yxusj.IT.Technician.L1-L2.From.Scratch..CompTIA.A%2B.part4.rarhttps://ausfile.com/6f06y26yr53a/yxusj.IT.Technician.L1-L2.From.Scratch..CompTIA.A%2B.part5.rarhttps://ausfile.com/yed2t6yamyxs/yxusj.IT.Technician.L1-L2.From.Scratch..CompTIA.A%2B.part6.rarRapidGatorhttps://rapidgator.net/file/0464519522e7fa6037bc51af76b7646f/yxusj.IT.Technician.L1-L2.From.Scratch..CompTIA.A_.part1.rarhttps://rapidgator.net/file/b8e6478f2c1dab967846ec6b0dbaf38e/yxusj.IT.Technician.L1-L2.From.Scratch..CompTIA.A_.part2.rarhttps://rapidgator.net/file/d9053a84924ea0592389219dddbf4756/yxusj.IT.Technician.L1-L2.From.Scratch..CompTIA.A_.part3.rarhttps://rapidgator.net/file/883b2b52b9d4aabaa8799305e41ad590/yxusj.IT.Technician.L1-L2.From.Scratch..CompTIA.A_.part4.rarhttps://rapidgator.net/file/05401418ae495f6a8bf585c04ef44b35/yxusj.IT.Technician.L1-L2.From.Scratch..CompTIA.A_.part5.rarhttps://rapidgator.net/file/b86126022dcee22b484555963a6e9f17/yxusj.IT.Technician.L1-L2.From.Scratch..CompTIA.A_.part6.rar Link to comment Share on other sites More sharing options...
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