kingers Posted May 11 Report Share Posted May 11 Communication And Conflict Management Mastercourse Published 3/2025 MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz Language: English | Size: 2.85 GB | Duration: 5h 10mUnlock the power to communicate effectively and resolve conflicts with confidence and incredible skill What you'll learn Apply emotional intelligence to improve communication and decision-making. Use empathy to foster trust and defuse tense interactions. Develop creative and critical thinking strategies to navigate complex disputes. Build resilience to maintain composure in high-pressure negotiations. Strengthen active listening skills for deeper engagement and understanding. Implement professional mediation techniques to resolve conflicts effectively. Requirements No prior professional experience needed Description Course SynopsisStruggling with tough conversations at work? Want to handle conflicts like a pro? This high-impact mastercourse-designed and delivered by expert mediators-gives you the ultimate toolkit to master communication and navigate workplace disputes with confidence. This mastercourse provides a deep dive into the essential soft skills needed to resolve high-stakes disputes with confidence and clarity. Harness emotional intelligence, empathy, creativity, and critical thinking to take control of any conversation, defuse tensions, and turn conflicts into opportunities. Whether you're leading a team, managing clients, or handling high-stakes negotiations, this course will give you the edge you need to communicate with clarity, resolve disputes effectively, and build stronger professional relationships. As future modules are developed and added to this course, you will continually gain additional tools to supercharge your communication and conflict resolution skills, making you unstoppable in any workplace challenge.Learning ObjectivesBy the end of this mastercourse, you will be able to:Apply emotional intelligence to improve communication and decision-making.Use empathy to foster trust and defuse tense interactions.Develop creative and critical thinking strategies to navigate complex disputes.Build resilience to maintain composure in high-pressure negotiations.Strengthen active listening skills for deeper engagement and understanding.Implement professional mediation techniques to resolve conflicts effectively.TrainerThis mastercourse is designed and delivered by Peacemakers Consulting Services. Peacemakers consists of professional mediators with years of experience handling high-stakes disputes across industries. Our trainers have worked in corporate, legal, and organisational settings, guiding leaders, teams, and professionals through complex negotiations and workplace conflicts. They bring real-world expertise, proven conflict resolution strategies, and deep insights into human behaviour to help you master the art of communication. With a hands-on, practical approach, they'll equip you with the skills to navigate difficult conversations, build trust, and resolve disputes with confidence and professionalism.Who should attend?Professionals looking to enhance their communication and conflict resolution skills.Mediators seeking advanced techniques to handle high-stakes disputes.Leaders, managers, and HR professionals navigating workplace conflicts.Lawyers, negotiators, and consultants involved in dispute resolution.Customer service and client-facing professionals managing difficult conversations.Anyone interested in mastering communication skills for personal and professional growth.Educational ApproachCombination of short but informative lectures and quizzes for review Use of real-world research data and case studiesPrerequisitesNo prior professional qualifications are required Overview Section 1: Introduction to Emotional Intelligence Lecture 1 Developing Your Emotional Intelligence Section 2: Emotional Intelligence 101 Lecture 2 What is Emotional Intelligence (EQ)? Section 3: Gaining Self-Awareness Lecture 3 Understand Your Personal EQ Lecture 4 Manage Your Mindset Lecture 5 Find Your Flow Section 4: Managing Yourself Lecture 6 Disrupting Thoughts and How They Affect You Lecture 7 Coping With Stressful Situations Positively Lecture 8 Shifting Perspectives to Augment Your Behaviour Section 5: Social Awareness Lecture 9 Developing Social Awareness Lecture 10 Looking Beyond Empathy: Connecting with Perspective Lecture 11 Genuine Listening Section 6: Managing Relationships Lecture 12 Authentic Adaptability Lecture 13 Transform Conflict into Opportunities Lecture 14 Communicate Intention and Impact Section 7: Conclusion for Emotional Intelligence Lecture 15 EQ Development Plan Section 8: Introduction to Empathy Lecture 16 Introduction & Overview of Communicating with Empathy Section 9: Understanding Empathy and Its Significance Lecture 17 Defining Empathy in the Workplace Lecture 18 Empathy in the Workplace Lecture 19 The Benefits of Empathy in the Professional Sphere Section 10: Communicating with Empathy at Work Lecture 20 Establishing the Groundwork for Positive Communication Lecture 21 Assess Your Co-worker's Communication Needs Lecture 22 Assessing Your Personal Communication Style Lecture 23 Navigating Difficult Conversations as a Listener Lecture 24 Initiating Difficult Conversations as a Speaker Lecture 25 Empathy in Groups Lecture 26 Ways to Show Empathy in the Workplace Lecture 27 4 Simple Communication Tips Lecture 28 Case Study on Customer-Centric Empathy Section 11: Empathy in Leadership Lecture 29 How Leaders can Encourage Empathy in the Workplace Lecture 30 Cultivating Empathetic Leadership: Strategies for Leaders Section 12: Conclusion to Communicating with Empathy Lecture 31 Developing Your Empathetic Abilities: Three Practical Steps Lecture 32 Final Remarks Section 13: Introduction to Unleashing Your Creativity Lecture 33 Envision Confidence in Your Creativity and Taking Pride in Your Creations Section 14: Remove Your Creative Blocks Lecture 34 Unravelling Creative Blocks and the Path to Eliminate Them Lecture 35 Creativity and the Inner Critic Lecture 36 Unmasking Your Inner Critic Section 15: How to Silence the Inner Critic Lecture 37 Harnessing Your Mental Power Tools Lecture 38 Harnessing Neuroplasticity to Quiet the Inner Critic Lecture 39 Leveraging Mindfulness to Quiet the Inner Critic Lecture 40 Harnessing Self-Compassion to Quiet the Inner Critic Section 16: Own Your Creativity and Initiate Idea Generation Lecture 41 Unlocking Your Inner Creativity Lecture 42 Don't Stifle Your Ideas Lecture 43 Transform into an Idea Machine Section 17: Develop Mental Mastery and Break the Cycle of Self-Doubt Lecture 44 Revamp Your Self-Talk: Reboot Your Inner Dialogue Lecture 45 Embrace Self-Reference and Let Go of "Shoulds" Lecture 46 Interrupting the Rumination Cycle Lecture 47 Mastering the Art of Handling Criticism Section 18: Stop the Comparison Cycle and Own Your Talents Lecture 48 Transmuting Envy Lecture 49 Embrace Your Achievements, Not Comparative Failures Lecture 50 Unleash Your Unique Talents Lecture 51 Embrace and Share Your Brilliance Section 19: Apply What You Have Learned Lecture 52 Welcome Back to Creativity! Section 20: Introduction to Unlocking Your Critical Thinking Potential Lecture 53 Enhancing Critical Thinking Lecture 54 Navigating Five Critical Thinking Pitfalls Section 21: The Critical Thinking Difference Lecture 55 Critical Thinking vs Strategic Thinking Lecture 56 Thinking about Thinking - The 7 Elements Lecture 57 Moving Beyond Surface Thinking Section 22: Minimising Bad Judgment Lecture 58 Two Systems of Thinking - Nobel Prize Style Lecture 59 Identifying Cognitive Biases Section 23: Improving Decision Quality Lecture 60 The REF Method: Your Intuition REFeree Lecture 61 Utilising Counterfactual Thinking Lecture 62 Overcoming Loss Aversion Section 24: Critical Thinking Fallacies Lecture 63 Common Logical Fallacies Lecture 64 Avoiding the Planning Fallacy Lecture 65 The Art of Framing Section 25: Creating the Critical Thinking Culture of Curiousity Lecture 66 Questions that Fuel Curiosity Lecture 67 Organizing a Critical Thinking Workshop Section 26: Conclusion to Critical Thinking Lecture 68 Tracking Your Progress Lecture 69 Final Remarks Section 27: Introduction to Building Resilience Lecture 70 Learning to Be More Resilient Section 28: Defining Resilience Lecture 71 What is Resilience? Lecture 72 How Resilient Are You? Section 29: Preparations Lecture 73 Building a Resilience Threshold Lecture 74 Responding to Rejection Lecture 75 Learning Something New Lecture 76 Facing Uncomfortable Situations Lecture 77 Managing Your Energy Lecture 78 Practicing Positive Thinking Section 30: Training for Resilience Lecture 79 Evaluating Your Action Lecture 80 Choosing Your Attitude Lecture 81 Connecting with Your Advisory Board Lecture 82 The Power of Recovery Lecture 83 Carthartic Action - The Last Resort Section 31: Strategies for Peak Performance Lecture 84 Deep Diving into Resilience Strategies Section 32: Improving Internal Dialogue Lecture 85 Positive Thinking Skills Lecture 86 Mental Training Lecture 87 Coaching Yourself Section 33: Leveraging Your External Environment Lecture 88 Mementos, Lucky Charms, and Routines Lecture 89 Simulating the Real Event Lecture 90 Practicing Discomfort Lecture 91 The Power of Music Section 34: Resilience FAQs Lecture 92 At Threshold Lecture 93 Team Resilience Lecture 94 Thought-Stopping in Action Lecture 95 Overcoming the Fear of Failure Lecture 96 Resilience for the Long Hall Section 35: Conclusion for Resilience Lecture 97 Build Your Resilience Until You Get It Right Professionals looking to enhance their communication and conflict resolution skills.,Mediators seeking advanced soft skills and techniques to handle high-stakes disputes.,Leaders, managers, and HR professionals navigating workplace conflicts.,Lawyers, negotiators, and consultants involved in dispute resolution.,Customer service and client-facing professionals managing difficult conversations.,Anyone interested in mastering communication skills for personal and professional growth.AusFilehttps://ausfile.com/g8tneh9qnur4/Communication.and.Conflict.Management.Mastercourse.part1.rarhttps://ausfile.com/1z4f21ok7416/Communication.and.Conflict.Management.Mastercourse.part2.rarhttps://ausfile.com/avo3818d0t80/Communication.and.Conflict.Management.Mastercourse.part3.rarhttps://ausfile.com/8azerlwv1w0i/Communication.and.Conflict.Management.Mastercourse.part4.rarRapidGatorhttps://rapidgator.net/file/3dd5e3c8ed49bfad010f875b91b79964/Communication.and.Conflict.Management.Mastercourse.part1.rarhttps://rapidgator.net/file/c3c9cdb75b5839370c452359db7589f4/Communication.and.Conflict.Management.Mastercourse.part2.rarhttps://rapidgator.net/file/88d07a9a9b685da80d476c460abf8ff1/Communication.and.Conflict.Management.Mastercourse.part3.rarhttps://rapidgator.net/file/79dffe6fd6efc1ac41723d5fdd9852a2/Communication.and.Conflict.Management.Mastercourse.part4.rarTurboBithttps://turbobit.net/gc693uqn8ai6/Communication.and.Conflict.Management.Mastercourse.part1.rar.htmlhttps://turbobit.net/efx4fe0iszbh/Communication.and.Conflict.Management.Mastercourse.part2.rar.htmlhttps://turbobit.net/8qi7uofzaymw/Communication.and.Conflict.Management.Mastercourse.part3.rar.htmlhttps://turbobit.net/z1yivm8nozfg/Communication.and.Conflict.Management.Mastercourse.part4.rar.html Link to comment Share on other sites More sharing options...
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