Bo0mB0oma Posted March 29, 2019 Report Share Posted March 29, 2019 Effective Communication Skills .MP4 | Video: 1280x720, 30 fps® | Audio: AAC, 48000 Hz, 2ch | 2.39 GB Duration: 2 hours | Genre: eLearning Video | Language: English How to Communicate in a Manner that Gets Results What you'll learn How Communication works as a two way process What factors affect telephone communication How you need to know and have both listening and questioning skills What you'll learn By the end of this course, delegates will know: How Communication works as a two way process The various factors that make up face to face communication What factors affect telephone communication All there is to know about the factors making up written communication How you need to know and have both listening and questioning skills How to communicate effectively How to overcome communication problems How to get better outcomes from all of your communication Requirements All that is required is a PC or device with wi-fi access Description MODULE 1: How Communication Works This module contains: Influence or Persuade? Identifying and Adjusting your Communication Style Five Communication Styles The 6 Cs of Communication The Four-Step Cycle of Communication The Dynamics of Communication Communication is a Two-Way Street MODULE 2: Face-to-Face Communication This module contains: First Impressions Appearance On the Front Foot: Being Positive Using the Right Words The Three Components of Communication Body Language and Non-Verbal Messages MODULE 3: Telephone Communication This module contains: Overcoming the Challenges of Telephone Communication Improving Telephone Communication Factors of Voice Advantages of Telephone Communication Disadvantages of Telephone Communication MODULE 4: Written Communication This module contains: Quick Tips for Types of Messages The Power of Words Right First Time Keep it Concise Address your target Keep it Simple Your Three Stage Structure MODULE 5: Questioning and Listening Skills This module contains: Verbal Signs of Active Listening Non-Verbal Signs of Active Listening Active Listening The Five Levels of Listening How Asking Question Helps You Open and Closed Questions The Funnel MODULE 6: How to be an Effective Communicator This module contains: Your Level of Understanding Dismantling your Assumptions Prejudices Your Preconceptions: Stereotyping Your History & Experiences Asking for Feedback How to Find Out What Others Think About You Is your Self-Image Correct? Getting your Self-Image Right The Wheel of Communication MODULE 7: Overcoming Communication Problems This module contains: Four Tips for Delivering Difficult Messages Delivering Difficult Messages Dealing With Conflict Dealing With Opposition Barriers to Communication Why Communication Goes Wrong MODULE 8: Getting Better Outcomes This module contains: Best Practices For Communicating Effectively Timing: Whats Best For Them The Effect of Location Intimidation Who this course is for: Look at it the other way: bad communications create confusion. People have to guess what you want - and often guess wrong. If that upsets you, think of how they feel! We all need this course. It's the most popular course we deliver - and no wonder. By fixing problems with the way we communicate, we make our lives - and our relationships - run more smoothly. Everyone (including ourselves!) becomes more relaxed and things get done more efficiently. And the end results are usually a whole lot better too. If you think that a communication skills course won't make you happier, then you should give this one a try. This communication skills training course, like all our courses, has been developed over many years of classroom delivery. Content has been thoroughly researched and is constantly updated so it's always leading edge. It's delivered by professional presenters and is full of practical knowledge and solutions. Still wondering whether to do the course? 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