Bo0mB0oma Posted January 31, 2019 Report Share Posted January 31, 2019 Using Customer Experience to Grow Your Business .MP4 | Video: 1280x720, 30 fps® | Audio: AAC, 48000 Hz, 2ch | 1.90 GB Duration: 2 hours | Genre: eLearning | Language: English How Delivering a Superior Customer Experience Can Increase Revenue & Business Growth What you'll learn Immediately impact various parts of the customer journey to improve customer experience. Understand the difference between customer service and customer experience What you'll learn Understand the customer journey as people discover and engage with a business Immediately impact various parts of the customer journey to improve customer experience. Understand how improving customer experience leads to increased revenue Understand the difference between customer service and customer experience Understand switching costs and the role that brand loyalty plays Understand the impact responses to reviews can have on customer experience and be able to respond effectively to various types of customer reviews. Requirements There are no special tools or knowledge required. Description In this course, you'll see - both through recent research and business examples - how delivering a superior customer experience can help you increase your revenue and grow your business. This would be a great course for you if: You are a current business owner - whether you have an ecommerce, brick and mortar or service business- who is actively seeking ways to improve your customers' experience You do not believe that providing a superior customer experience can directly benefit your business in terms of higher revenue and greater business growth. You aren't sure of the difference between customer service and customer experience You are constantly lowering prices or offering discounts to attract and retain customers and are looking for ways to differentiate your business beyond competing on price You are spending excessive time and money troubleshooting with reactive customer service Course sections include: Understanding Customer Experience The Customer Journey Customer Behavior Making an Impact Through Customer Experience Soliciting Feedback Best Practices in Responding to Reviews Further Improving Your Value to Customers Who this course is for: Current business owners (ecommerce, brick and mortar, service) actively seeking ways to improve their customers' experience Prospective business owners who want to know how they should prepare to offer a superior customer experience Anyone interested in learning what "customer experience" is and how it can be impacted DOWNLOAD (Buy premium account for maximum speed and resuming ability) http://nitroflare.com/view/82CFD793AA4DAEB/2hvv9.Using.Customer.Experience.to.Grow.Your.Business.part1.rar http://nitroflare.com/view/379F9AA06930E6B/2hvv9.Using.Customer.Experience.to.Grow.Your.Business.part2.rar https://rapidgator.net/file/2a35ebef37bf6bda5b019cd556dc8bde/2hvv9.Using.Customer.Experience.to.Grow.Your.Business.part1.rar https://rapidgator.net/file/39e9b7e984f188f2bbc37a9c6d1e2aa1/2hvv9.Using.Customer.Experience.to.Grow.Your.Business.part2.rar http://turbobit.net/m5k3we7wm6yh/2hvv9.Using.Customer.Experience.to.Grow.Your.Business.part1.rar.html http://turbobit.net/4agiaq04rn29/2hvv9.Using.Customer.Experience.to.Grow.Your.Business.part2.rar.html Link to comment Share on other sites More sharing options...
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