Bo0mB0oma Posted April 8, 2019 Report Share Posted April 8, 2019 Creating Positive Conversations with Challenging Customers MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 33M | 324 MB Genre: eLearning | Language: English What do you do when faced with a customer who's fuming over a delay, cancellation, or objection to a policy? How can you adequately address their issue when your interaction starts off on such a sour note? In this course, Myra Golden shares approaches that can help you reframe such conversations, and use your words and actions to put a positive slant on an otherwise negative situation. Learn how to use empathy and pacing to foster a sense of connection with customers. Discover the words and phrases to avoid in customer service, how to use partnership language to leave people feeling heard and satisfied, and how to properly apologize. Plus, learn how to approach real-world situations, such as billing issues. DOWNLOAD (Buy premium account for maximum speed and resuming ability) http://nitroflare.com/view/808F943F0213C9E/lrqb5.Creating.Positive.Conversations.with.Challenging.Customers.part1.rar http://nitroflare.com/view/9DEE4B43A736FC9/lrqb5.Creating.Positive.Conversations.with.Challenging.Customers.part2.rar http://nitroflare.com/view/A04EDF15D4A40E0/lrqb5.Creating.Positive.Conversations.with.Challenging.Customers.part3.rar https://rapidgator.net/file/0150f5af2143e495e15480fdead2f529/lrqb5.Creating.Positive.Conversations.with.Challenging.Customers.part1.rar https://rapidgator.net/file/0ffea03c1e861463d2db8de9be5f543d/lrqb5.Creating.Positive.Conversations.with.Challenging.Customers.part2.rar https://rapidgator.net/file/9f13fd32b035954883f2507255f780a2/lrqb5.Creating.Positive.Conversations.with.Challenging.Customers.part3.rar http://turbobit.net/wj6hnre5kgwe/lrqb5.Creating.Positive.Conversations.with.Challenging.Customers.part1.rar.html http://turbobit.net/cdcm5xnkws47/lrqb5.Creating.Positive.Conversations.with.Challenging.Customers.part2.rar.html http://turbobit.net/hible870czv2/lrqb5.Creating.Positive.Conversations.with.Challenging.Customers.part3.rar.html Link to comment Share on other sites More sharing options...
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